PRIVACY POLICY

We, the Shopeur GmbH, take the protection of your personal data very seriously and strictly adhere to the rules of the data protection laws.

Personal data is collected on this website only to the technically necessary extent.

Under no circumstances will the data collected be sold or passed on to third parties for any other reason.

The following declaration gives you an overview of how we guarantee this protection and what kind of data is collected for what purpose.

We value the privacy of our customers very much and strive to make our privacy statement as understandable as possible. However, we can not rule out the possibility that you may not be able to understand the Privacy Policy in part. If so, please contact us at [email protected] and we will be happy to answer any questions you may have.

1. Handling of personal data

Personal data is information that can be used to identify a person, i.e. information that can be traced back to a person. This includes your name, email address or telephone number. But also data about preferences, hobbies, memberships or which websites were viewed by someone count as personal data.

Personal data are only collected, used and passed on by the Shopeur GmbH if this is legally permitted or if the users agree to the data collection.

2. Purpose of the data processing

We offer you a variety of services such as shopping concierge services, guided manufactory tours and tax refund service. When offering some of our services, it is likely that we will perform the data processing to fulfill the contract with you or our legal obligations. It may also happen that we carry out the data processing to improve our services – in the case your consent is given to us, otherwise the data processing with the purpose will not be carried out. We only recognize consent if the consent complies with legal requirements and we see no damage to our interest through the consent.

3. Data processing on this website

Shopeur GmbH automatically collects and stores information that your browser transmits to us in its server log files.

These are:

  • browser type/ version,
  • the operating system used,
  • Referrer URL (the previously visited page),
  • Host name of the accessing computer (IP address),
  • Time of the server request.

This data cannot be assigned to specific persons by Shopeur GmbH.
These data are not combined with other data sources.

4. Collection of additional data

If you do not use the contact forms on our website, there will be no further data collection. If you use the contact forms on our website or WeChat or contact us by E-mail, we will collect, process and use the personal information you provide in your request for the purpose of processing your request.

5. Webtracking method

Our website uses Matomo, an open source software for the statistical evaluation of user access. Matomo uses “cookies”, which are text files placed on the user’s computer, to help the website analyze how users use the site. The information generated by the cookie about the use of this website is stored on our server in Germany. The IP address is anonymised immediately after processing and before it is stored. Users can prevent the installation of cookies by setting their browser software accordingly.

If you have activated the do-not-track function of your browser, your activities will not be tracked, regardless of the setting selected above.

You can opt out of being tracked by our Matomo Analytics instance below:

6. Security of data transfer

We realize the transport encryption with HTTPS with Perfect Forward Secrecy and the current encryption protocol TLS 1.2. The transmission of the data that you send us using the contact forms on our website is also encrypted in terms of content and the decryption of this data is only possible for us.

7. Contacting

When contacting SHOPEUR (for example via contact form, E-mail or WeChat), the user’s details are stored for the purpose of processing the enquiry and in the event that follow-up questions arise.  The personal data that you provide us, e.g. by e-mail or contact form (e.g. your name and your WeChat ID or your e-mail address), will only be processed for correspondence with you and only for the purpose for which you have made the data available to us. We use the data provided by you without your separate consent exclusively for the fulfilment and processing of your contract. Your payment data, if any, will only be forwarded to the credit institution responsible for payment.

When contacting the provider via the contact form, the user’s details are stored for the purpose of processing the enquiry and in the event that follow-up questions arise.

8. Integration of third-party services and content

It may happen that third party content, such as videos from YouTube, maps from Google Maps, RSS feeds or graphics from other websites are integrated within this online offer. This always presupposes that the providers of this content (hereinafter referred to as “third party providers”) perceive the IP address of the users. Because without the IP address, they could not send the content to the browser of the respective user. The IP address is therefore required for the display of this content. We make every effort to use only those contents whose respective providers use the IP address only for the delivery of the contents. However, we have no influence on this if the third party providers store the IP address, e.g. for statistical purposes. As far as we know, we inform the users about this.

9. Cookies

The Internet pages use so-called cookies in several places. They serve to make our website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called “session cookies”. They are automatically deleted at the end of your visit. Cookies do not cause any damage to your computer and do not contain any viruses. We use cookies to store your preferred settings on this page. You can deactivate the use of cookies in your browser settings.

10. Right to information

You have the right to information at any time about the data stored with regard to your person, its origin and recipient as well as the purpose of storage. Shopeur GmbH provides information about the stored data.

11. Updating the privacy policy

We, SHOPEUR GmbH, reserve the right to change this data protection declaration within the scope of legal regulations.

Your trust is important to us. Therefore, we are always available to answer your questions regarding the processing of your personal data. If you have questions which this data protection declaration could not answer or if you would like more detailed information on any point, please contact Shopeur GmbH at any time.